Loan Repayment


Public Service Loan Forgiveness (PSLF) Program's New Limited Waiver

On October 6, 2021, the U.S. Department of Education (ED) announced a change to program rules for a limited time as a result of the COVID-19 national emergency. Now, for a limited period of time, borrowers may receive credit for past periods of repayment that would otherwise not qualify for PSLF.

Upcoming Webinars from the ISAC (Illinois Student Assistance Commission)

The Illinois Student Assistance Commission (ISAC) has made available information on the federal Public Service Loan Forgiveness Program's Limited Waiver Opportunity at This limited waiver ends October 31, 2022. Monthly webinars are available. If you want to learn more about PSLF or if you have applied for PSLF and been denied, these sessions are for you. They will discuss the existing PSLF program as well as a new Limited Waiver for PSLF that will allow borrowers to receive credit for payments that previously did not qualify for PSLF.

Date Time Topic Register
Friday, September 9, 2022 1:00-2:00 p.m. Public Student Loan Forgiveness Register Now
Thursday, September 15, 2022 8:00-9:00 a.m. Public Student Loan Forgiveness Register Now
Wednesday, September 21, 2022 5:00-6:00 p.m. Public Student Loan Forgiveness Register Now
Monday, September 26, 2022 1:00-2:00 p.m. Public Student Loan Forgiveness Register Now

Visit the PSLF Limited Waiver page on to find out more. Check out this helpful infographic from Federal Student Aid's Facebook page explaining how to receive PSLF under the Limited PSLF Waiver.


Borrowing for your education is one of the most important and worthwhile investments you will ever make. But like all investments, it takes a good design and careful thought to be successful. As you plan your educational financing, think ahead to the time when you will begin repaying your loans: How much will your monthly payments be? When will they begin? How long will you be making them? The information on this page can help you think realistically about how your student loan borrowing—to help you make decisions now that will allow you to manage your loan repayment after graduation.

Prepare for Student Loan Payments to Restart January 1, 2023

In response to the COVID-19 emergency, the federal government paused loan payments and set interest rates to 0% for eligible federal student loans. Click here for additional information. Most recently, the pause was set to expire on October 31, 2022. On August 24, 2022, the U.S. Department of Education (ED) extended the student loan payment pause through December 31, 2022.  The pause includes the following relief measures for eligible loans:

  • a suspension of loan payments
  • a 0% interest rate
  • stopped collections on defaulted loans

Click here for information on how to prepare for student loan payments to restart and watch their helpful short video here. Starting planning now!

Student loans are part of creating a personal financial plan: create a budget plan now that will help you keep your expenses manageable, now and after graduation.

Online Information Sessions

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SAIC has partnered with Inceptia, a non-profit organization, to assist students and alumni, with their student loans. Go to to meet the Knowl at Student Loan Knowledge Headquarters! He’s got knowledge to share about student loans and to help keep your financial stress low. The Knowl will give you all the advice you need, some smart tips and a good game plan to stay on top of your student loans, whether you’re in school, in repayment, or in between.

At SAIC, we understand that student loans can be intimidating. That’s why we have partnered with Inceptia, a division of the National Student Loan Program, to provide you with free assistance on your student loan obligations to ensure you feel comfortable and can be successful in your loan repayment. Inceptia may be calling to help you with next steps in your repayment journey. Their friendly counselors are there to help you every step of the way. While you are in your grace period, they might reach out to you to answer questions you may have on your repayment options. If you become delinquent on your loans, they may also contact you to help find a solution that works within your means. The Inceptia counselors are there to help you with every step by staying in touch with you via phone calls, letters, and/or emails. They will not be collecting money from you. Inceptia’s nonprofit purpose is to help you find answers to your questions and solutions to your issues. We encourage you to visit Inceptia’s Student Loan Knowledge HQ website at

We strongly recommend that you directly contact your Loan Servicers.  They want to help you in any way they can to prevent you from becoming delinquent on your loans and stay in good standing.  If you don’t know your Loan Servicer, log into  using your FSA ID. Once logged in, you will see a summary of all your federal loans. You can email, live chat or call the Federal Student Aid Information Center at, as well as view a list of Servicers and repayment information.

The Public Service Loan Forgiveness (PSLF) Program is a federal program designed to forgive student loan debt for employees of certain public and nonprofit jobs. It cancels whatever remains of your federal student loans after you’ve made 120 qualifying payments while working for an eligible organization. For most borrowers, this means you’ll need to work for 10 years before receiving loan forgiveness from PSLF. After 10 years of repayment, your loan balance might be a lot smaller than it was when you started. But if you owe a lot in student loans, the forgiveness that comes from PSLF could still be a huge financial relief.

To gain loan forgiveness, it’s crucial to meet all the program’s requirements year after year. If you’re interested in this program, make sure you understand the details of the Public Service Loan Forgiveness qualifications. You’ll also want to pay attention to policy changes to ensure the program remains intact. In recent years, for example, the Trump administration has repeatedly proposed eliminating PSLF. Although current applicants might (hopefully) be grandfathered in if the program were to disappear, there’s no guarantee it will be around forever.  PSLF is a powerful solution to some borrowers’ student loan repayment problems. It cancel your remaining balance after you meet the requirements, though these requirements are quite strict.

The Department of Education has indicated that its new tool should lead to fewer denied applications by helping potential applicants understand the eligibility rules. You can find the tool on the Federal Student Aid website Consider these requirements and the related questions that the department’s online tool will help you answer:

Working full-time for the government or an eligible non profit Does your employer qualify?
Having Direct Loans in repayment Do your loans qualify?
Enrolling in income-driven repayment Do you need to adjust your repayment plan?
Submitting 120 prompt and full payments How many payments have you made?
Completing application and employment certification forms Which form should you submit?

The tool also takes care of some legwork by automatically generating a completed form for your employer to sign and send off to FedLoan Servicing, which manages Public Service Loan Forgiveness for the government.

When you leave school (or drop below half-time enrollment), the last official date of attendance (or separation date) marks the beginning of the loan(s) grace period.

During the grace period, you will receive a repayment schedule disclosure statement. Before the loan enters the repayment stage, you will need to decide on a repayment plan that works best for your particular situation. If a repayment option is not selected, a Standard Repayment Plan will be assumed. If you have any concerns about the ability to make payments according to the repayment schedule, contact your loan servicer immediately. The chances are good that there is a repayment option available to fit each individual's particular circumstances. Although you may select or be assigned a repayment plan when you first begin repaying your student loan, you can change repayment plans at any time—for free.


Resolving Disputes – If you and your Loan Servicer disagree about the balance or status of your federal student loan(s), go to This website provides helpful information on first, identifying your loan problem and then, working with your Loan Servicer to resolve.  Additional information on contacting the Federal Student Aid Ombudsman is available at the bottom of this web page. The Federal Student Aid Ombudsman is your liaison in assisting with you loan disputes that you have not been able to resolve after you have worked with your Loan Servicer. will provide you with accurate information and assistance to help resolve defaulted federal loans or grants assigned to the Department's Default Resolution Group. The site is intended to be the centralized portal for any information and activities related to defaulted education debt for the U.S. Department of Education.

The following loan and grant programs are included:

  • Federal Stafford, Federal Consolidation, and Federal PLUS loans (Federal Direct and FEEL). This includes TEACH Grants that have been converted to Direct Unsubsidized Loans.
  • Federal Pell Grants, Federal Supplemental Educational Opportunity Grants (FSEOG), Academic Competiteness Grants, National SMART Grants, and TEACH Grants. In certain instances, you may have to repay part of a Federal Grant awarded to you.


If your loan is in default or you have a grant overpayment and are not sure what type of loan or grant you have, check your original loan/grant documents or use our National Student Loan Data System. If the loan/grant is not one of the program types listed above and is not assigned to the U.S. Department of Education, the information on this site does not apply to you.

One of the first things you should do is review your federal loan information at to see your entire loan debt, and who is servicing your loans. The website provides information about each loan, including balances, interest rate, key dates, and loan servicer contact information. You can also update your contact information including address, e-mail, and phone numbers.You will need your FSA ID to access your information. If you need to request a duplicate or new FSA ID, please request one on-line at

If you should encounter a financial hardship and making payments becomes difficult, contact the lender immediately. By taking early action, the lender or guaranty agency may be able to help you avoid default. Some options available include:

  • Deferment (postpone monthly payments)
  • Forbearance (reduce or delay payments)
  • Forgiveness (eliminates obligation to repay all or part of loan—granted for Public Service at an eligible employer or permanent or total disability or death)
  • Change the repayment plan to a Standard Repayment, Income-Based, Income-Contingent or Graduated Repayment

Consolidate multiple loans into a single Direct Consolidation Loan

Helpful federal loan repayment information is available at The information there can help you calculate your loan debt, find your loan servicer and provide a review of the different types of loan repayment plans including Income Based and Income Sensitive plans. If you are unable to begin your loan payments, you may need to consider your eligibility for a deferment or a forbearance. You will also want to review the information on Public Service Loan Forgiveness (PSLF) Program that forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer.

Helpful federal loan repayment information is available at The information there can help you calculate your loan debt, find your loan servicer and provide a review of the different types of loan repayment plans including Income Based and Income Sensitive plans. If you are unable to begin your loan payments, you may need to consider your eligibility for a deferment or a forbearance. You will also want to review the information on Public Service Loan Forgiveness (PSLF) Program that forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer.

Some of the information on types of loan repayment plans are:

Another excellent resource is the U.S. Department of Education's Financial Awareness Counseling at The Financial Awareness Tool offers five interactive tutorials covering topics ranging from managing a budget to avoiding default. You can access your individual loan history and receive personalized feedback that can help you better understand your financial obligations.

If a student enters repayment and has a problem with her federal loan and other reasonable efforts have failed, we recommend that the student contacts the Federal Student Aid Ombudsman. The Ombudsman office managed by the U.S. Department of Education may be able to:

  • Propose solutions to discrepancies in loan balances and payments,
  • Clarify interest and collection charges,
  • Clarify financial aid requirements,
  • Find loan holders,
  • Rehabilitate loans by establishing satisfactory repayment plans,
  • Reestablish eligibility for Federal Aid,
  • Find promissory notes,
  • Defer or discharge loans,
  • Resolve issues related to income tax refund offsets, default status, consolidations, or bankruptcies,
  • Service quality, and any other customer concerns.


Students can contact the U.S. Department of Education's Ombudsman at:

Office of Ombudsman
Student Financial Assistance
Room 3012, ROB #3
7th & D Streets, SW
Washington, D.C. 20202

Phone: 1-877-557-2575