A staff member will be available to respond to emails regarding urgent concerns one hour before the start of class through the first hour of the first class meeting.
Most concerns can be resolved effectively by email but if a phone call is needed, a staff member will call you in response to your email.
ACE Curriculum and Instruction Team (Programming) - email@example.com
Hours: Monday–Friday, 8:30 a.m.–4:30 p.m.
+ Extended hours: One hour before the start of class through the first hour of the first class meeting
To expedite assistance, include as much of the following information as you are able to.
- Your first and last name as it appears on your Registration Confirmation email
- Your 7-digit student ID number (included in your Registration Confirmation email.)
- The class you are taking, including when it is scheduled to start
- A Phone number you can be reached at
TIP: Include your instructor on your email to firstname.lastname@example.org. That way they will be aware that you are working on troubleshooting in order to connect with them for the first class. The contact information for your instructor will be provided to you in the Welcome & Next Steps email sent approximately one week prior to the first day of class.