Who is Here to Help?

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A trusted group of staff members from the Office of Student Affairs work together to provide comprehensive, compassionate, and ongoing assistance to students in need. The team engages with students through referrals from other students, staff, faculty, and family members.

Student Support and Conflict Resolution Staff

Student Support and Conflict Resolution staff members promote student success and well-being through assisting students with a wide-range of issues and promoting a healthy and respectful community. We assist students with personal concerns, implement wellness programming, help students resolve conflicts, uphold community standards, and provide support to first-generation students.


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Erin Gasim
Director of Student Support
Email: egasim@saic.edu
Phone: 312.629.6894
Erin leads the Student Support Team and all non-clinical efforts to support students at SAIC. Erin helps students who are managing serious concerns and implements initiatives to promote student wellness.

Student Support Team

In addition to the Student Support and Conflict Resolution team, many staff members in the Office of Student Affairs work to support students. The Student Support Team is a multi-disciplinary group including representatives from Academic AdvisingResidence Life, the Wellness CenterInternational AffairsKorean and Chinese Student Advising, and Multicultural Affairs. Led by the Director of Student Support, these individuals meet weekly to consult, provide guidance, and offer support for students who are struggling with health or personal concerns. The purpose of the Student Support Team is to facilitate the best support possible for students in order to promote their academic, personal, and artistic well-being.

If you are looking to get in touch with the Student Support Team to seek help for yourself or another student, contact OSA at 312.629.6800, studenthelp@saic.edu, or come to OSA’s office in Sullivan Center, 36 South Wabash Avenue, room 1204. Information on getting urgent help can be found here.


Deans on Call

Within the Student Support Team, the Deans on Call are a group of staff members who are available 24 hours per day, 365 days of the year for consultation and assistance on urgent matters.

You might work with a Dean on Call if you're a student with a significant personal issue or if you're a faculty or staff member looking for consultation on an urgent student concern. If you’re looking to get in touch with a Dean on Call, contact Campus Security at 312.899.1230 and ask to speak to a Dean on Call. 

Cheeyon Cha

Director of Student Affairs for Korean and Chinese Advising

Rebekah Champ

Assistant Dean of Student Affairs for Academic Advising

Erin Gasim

Director of Student Support

Abigail Holcomb

Assistant Dean of Student Affairs for Residence Life

Laura Lamb

Director of Campus Life

Patrick Spence

Associate Dean of Student Affairs for Campus Life


Professional Staff on Call

The Professional Staff on Call are available 24-hours per day to provide assistance to students living in the residence halls. These staff members live in the residence halls and can respond to concerns as needed.

You may work with Professional Staff on Call if you're a student with an urgent concern in the residence halls. In Jones Hall and 162 North State Street, contact building security to connect with professional staff. In the Buckingham, contact the RA on call. 

Danny Boucher

Assistant Director of Residence Life for Conduct and Special Programs

Ashlie Ferreira

Assistant Director of Residence Life for Housing and Summer Programs

Betsy Katschke

162 N State St, Residence Hall Director

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Lo-K Leslie

Housing and Residence Life Coordinator

Alberto Ponce

Academic Advisor