The first step in managing many conflicts is for students to attempt to resolve their issues directly. This can help students resolve a situation without escalating it. It works best when students feel comfortable navigating the conflict on their own and the conflict isn't about a more serious issue like a potential policy violation or safety concern. Some basic ideas for resolving conflict on your own include:
- Be Direct. Clearly communicate your concerns.
- Speak in Person. Talk it out; don’t just send a text or email.
- Talk About the Behavior, Not the Person. Talk about your concerns with the issue; don’t just criticize the other person.
- Assume the Best. Give the other person the benefit of the doubt and assume there may be an explanation for the problem.