If your card is damaged/captured in fare equipment...
On CTA buses, the card will be collected. You will be asked to complete a Report of Captured Fare card (form 3027). You will be allowed to ride free and given a pink copy of the form for your records. If needed, a transfer will be provided.
At CTA rail stations, the card will be collected. You will be asked to complete a Fare Discrepancy Report (form 3024). You will be given a transit card and a copy of the form for your records.
In both instances:
You will be asked to go to CTA’s Customer Service Center at 567 W. Lake Street, 2nd Floor, to request a replacement U-Pass. The Customer Service Center is open Monday-Friday, 8:00 a.m. to 4:30 p.m.
When you present the form to the customer service agent, you will be given a seven-day unlimited ride transit pass to use until the replacement card is received.
If your card is lost/stolen:
Bring your valid school I.D. and $50 (cash, credit or money order) replacement fee to the CTA’s Customer Service Center at 567 W. Lake Street, 2nd Floor. The $50 fee is non-refundable.
CTA will replace lost or stolen cards only once per academic term.
All replacement cards are sent to the ARTICard/U-Pass Office within 5-7 business days. An email will be sent to your artic.edu account when the replacement pass arrives.
REMINDER: PLEASE HANDLE YOUR U-PASS CAREFULLY. DO NOT BEND, FOLD, MUTILATE OR DAMAGE THE CARD IN ANY WAY. DO NOT PLACE THE MAGNETIC STRIPE AGAINST NEXT TO ANOTHER, OR THE CARD MAY BECOME DEMAGNETIZED.