Lost/Damaged/Captured U-Passes

If your card is damaged/captured in fare equipment...

On CTA buses, the card will be collected.  You will be asked to complete a Report of Captured Fare card (form 3027).  You will be allowed to ride free and given a pink copy of the form for your records.  If needed, a transfer will be provided.

At CTA rail stations, the card will be collected.  You will be asked to complete a Fare Discrepancy Report (form 3024).  You will be given a transit card and a copy of the form for your records.

In both instances:

You will be asked to go to CTA’s Customer Service Center at 567 W. Lake Street, 2nd Floor, to request a replacement U-Pass.  The Customer Service Center is open Monday-Friday, 8:00 a.m. to 4:30 p.m.

When you present the form to the customer service agent, you will be given a seven-day unlimited ride transit pass to use until the replacement card is received.

If your card is lost/stolen:

Bring your valid school I.D. and $50 (cash, credit or money order) replacement fee to the CTA’s Customer Service Center at 567 W. Lake Street, 2nd Floor.  The $50 fee is non-refundable.

CTA will replace lost or stolen cards only once per academic term.

All replacement cards are sent to the ARTICard/U-Pass Office within 5-7 business days.  An email will be sent to your artic.edu account when the replacement pass arrives.

REMINDER:  PLEASE HANDLE YOUR U-PASS CAREFULLY.  DO NOT BEND, FOLD, MUTILATE OR DAMAGE THE CARD IN ANY WAY.  DO NOT PLACE THE MAGNETIC STRIPE AGAINST NEXT TO ANOTHER, OR THE CARD MAY BECOME DEMAGNETIZED.