Loan counseling is required by the federal government for all federal student loan programs, including both the subsidized and/or unsubsidized Federal Direct Stafford, Federal Perkins, and Graduate Federal Direct PLUS loans. Official Academic Transcripts and Diplomas cannot be released until students complete any outstanding Exit Counseling requirements.

There are two types of loan counseling: Entrance Counseling and Exit Counseling, taking place at different stages of the loan process.


Online Entrance Counseling

Entrance counseling helps students understand the rights and responsibilities of their loans before they incur loan debt. This counseling covers:

  • The importance of repayment
  • The consequences of default
  • The use of the Master Promissory Note
  • Examples of sample monthly repayment amounts

Note that SAIC cannot credit a student's account with loan proceeds until after the online entrance loan counseling is complete.

Federal Direct Subsidized and Unsubsidized Student Loans

StudentLoans.gov

Students borrowing Federal Direct Student Loans who have not previously received a Federal Direct Student Loan (at SAIC or any other school) must complete online entrance counseling before SAIC can make the first disbursement of the loan. Entrance loan counseling for direct loans is only needed once when the student first borrowers a Federal Direct Stafford (subsidized and/or unsubsidized) or a Grad Federal Direct PLUS loan. To complete entrance counseling for Federal Direct Loans, students must log on to StudentLoans.gov with their FSA ID and click on the link named "Complete Counseling." Entrance Counseling is in the form of an online session that the student (the borrower) must read and answer several questions.

Federal Perkins Loans

mycampusloan.com

Students who borrowed Federal Perkins Loans while enrolled at SAIC are required to complete online Exit Counseling when the students withdraw, graduate, or drop below half-time attendance (even if the student plans to transfer to another school).

To complete online Exit Counseling for Federal Perkins loans, students must log on to www.mycampusloan.com and click on the E-exit button that will appear to the left of your account number on the account details screen. If you have not registered, you must register by clicking on "Click here to register” and follow the prompts. Exit Counseling is in the form of an online session that the student (the borrower) must read and answer several questions.

During the session, students will need to provide their expected permanent address, the phone number of two family members and the name and address of the student's expected employer (if known).


Online Exit Counseling

Exit Counseling helps students to understand their rights and responsibilities as a student loan borrower, and also provides useful tips and repayment information to help students manage their loans. Students who need to complete Exit Loan Counseling are notified by the SAIC Student Financial Services office.

Exit Counseling includes:

  • Information about the importance of loan repayment
  • Loan repayment options
  • Deferment and forbearance
  • Loan forgiveness and cancellation

Federal Direct Subsidized and Unsubsidized Student Loans

StudentLoans.gov

Students who borrowed Federal Direct Loans while enrolled at SAIC are required to complete an online Exit Counseling session when they withdraw, graduate, or drop below half-time attendance (even if the student plans to transfer to another school).

To complete online Exit Counseling for Federal Direct Loans, students must log on to StudentLoans.gov with their FSA ID and click on the link for "Complete Counseling." During the session, students will need to provide their expected permanent address, the phone number of two family members and the name and address of the student's expected employer (if known).

Federal Perkins Loans

MappingYourFuture.org

Students who borrowed Federal Perkins Loans while enrolled at SAIC are required to complete online Exit Counseling when the students withdraw, graduate, or drop below half-time attendance (even if the student plans to transfer to another school).

To complete online Exit Counseling for Federal Perkins loans, students must log on to MappingYourFuture.org and click on the link named "Complete Online Counseling" and then "Perkins Exit". Exit Counseling is in the form of an online session that the student (the borrower) must read and answer several questions.

During the session, students will need to provide their expected permanent address, the phone number of two family members and the name and address of the student's expected employer (if known).


Federal Student Aid Ombudsman

If a student enters repayment and has a problem with his/her federal loan and other reasonable efforts have failed, we recommend that the student contacts the Federal Student Aid Ombudsman. The Ombudsman office managed by the U.S. Department of Education may be able to:

  • Propose solutions to discrepancies in loan balances and payments
  • Clarify interest and collection charges
  • Clarify financial aid requirements
  • Find loan holders
  • Rehabilitate loans by establishing satisfactory repayment plans
  • Reestablish eligibility for Federal Aid
  • Find promissory notes
  • Defer or discharge loans
  • Resolve issues related to income tax refund offsets, default status, consolidations, or bankruptcies
  • Service quality, and any other customer concerns

Students can contact the U.S. Department of Education's Ombudsman at:

Office of Ombudsman
Student Financial Assistance
Room 3012, ROB #3
7th & D Streets, SW
Washington, D.C. 20202

Phone: 877.557.2575
Contacting the Ombudsman